Terms and Conditions of Sale

HUB Electronics Ltd
Registered Address: 37a High Street, Hoddesdon, Hertfordshire, EN11 8TA
Company Number: 04168324
VAT Number: 193960036
Email: [email protected]
Telephone: 01403 255 225

Definitions:

“We”, “Us”, “Our” refers to HUB Electronics Ltd.
“Customer”, “You” refers to the purchaser of goods or services.
“Goods” means the products supplied by us.
“Services” means additional services such as CNC machining, cable assembly, or other work provided by us.

Orders & Contract Formation:

Orders must be placed in writing (email, online forms, or purchase orders).
A contract is only formed when we confirm acceptance of your order in writing.
Quotations are valid for 30 days unless otherwise stated.

Pricing & Payment:

Prices are in GBP, EUR or USD and exclude VAT unless otherwise stated.
Business payment terms are [30 days net ] from invoice date.
We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

Delivery & Risk:

All delivery dates provided are estimates and not guaranteed. Carriage charges are waived for all UK Mainland orders processed online with a value over £25.
Risk passes to the Customer upon delivery.
Title remains with HUB Electronics until full payment is received.

Force Majeure

HUB Electronics Ltd shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events, circumstances, or causes beyond its reasonable control. Such events include (but are not limited to): Acts of God (flood, earthquake, storm, natural disaster), Fire, explosion, or accident, War, terrorism, civil commotion, or riots, Government action, sanctions, embargoes, or trade restrictions, Labour disputes, strikes, or industrial action, Epidemics, pandemics, or public health emergencies, Shortage of raw materials, transport delays, or supply chain disruption, Power failure, breakdown of plant or machinery, or IT system outages

HUB Electronics Ltd – Returns & Refunds Policy

This Returns & Refunds Policy forms part of HUB Electronics Ltd’s Terms & Conditions of Sale. It outlines the rights of consumers and businesses when returning goods purchased from us.

1. Consumer Purchases

If you are a consumer, your rights are protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

a) Distance & Online Sales

We offer a 28-day return period for online orders. This includes 14 days to cancel and 14 days to return the goods.
You have a 14-day cooling-off period beginning the day after you receive the goods.
During this time, you may cancel your order and return the goods for any reason.
Once you notify us of your wish to cancel, you have a further 14 days to return the goods.
A full refund (including standard delivery charges) will be issued within 14 days of us receiving the returned goods or proof of return.
You are responsible for the cost of return postage, unless the goods are faulty or not as described.

b) Faulty Goods

You have a 30-day right to reject faulty goods and receive a full refund.
After 30 days (but within 6 months), we are entitled to repair or replace the goods before a refund is issued.
After 6 months, you may still have a right to repair, replacement, or partial refund, but the burden of proof is on you to show the fault existed at the time of purchase.

2. Business Purchases (B2B)

For business-to-business transactions, returns are only accepted where goods are faulty, defective, or misdescribed.
There is no automatic right to return goods for change of mind.
Any discretionary returns must be agreed in writing and may be subject to restocking fees, inspection, and return shipping charges.

3. Custom Builds & Prototypes

All custom builds, modifications, or prototype goods are non-returnable and non-refundable, except where the goods are proven to be defective or not manufactured in accordance with the agreed specification.

4. Return Process

To request a return:

1. Contact HUB Electronics Ltd at [email protected] with your order number, description of goods, and reason for return.
2. We will confirm whether your return is eligible and provide return instructions.
3. Goods must be returned in their original packaging (where possible) and securely packed.
4. Proof of postage or a tracking reference must be retained until the return is completed.

Warranty & Liability:

Specific manufacturer goods are warranted free from manufacturing defects for [12 months / manufacturer’s warranty]. More details available on request.
Liability is limited to replacement of defective Goods or refund.
No liability for indirect or consequential loss.

Compliance:

Specific goods comply with applicable industry standards and regulations (RoHS, REACH). Not all goods comply, specific information available on request according to plating and or material.
Customer is responsible for ensuring suitability for application.